AT&T Likes Taking Chances on Second, Third, Fourth, Fifth Impressions

eric — Fri, 22 Jan 2010 16:16:37 -0600

My wife called me today and asked if I had seen her Facebook status. I hadn't so I headed on over there.

Do not buy a Samsung Impression!!!! I am on my fourth on since July and it is a piece of GARBAGE! I have had this since last Wednesday and it stopped working this afternoon!

This is the FOURTH Samsung Impression AT&T has given or shipped us since August of '09. The first one seemed like a fluke thing when the screen wasn't responsive. The second one (first replacement) lasted about 6-8 weeks before it started doing the same thing and she couldn't text, couldn't call out and could barely accept calls. The third phone (second replacement) did the exact same things, but added a random, bright pink flash to it and became unresponsive altogether. Let me be clear, she doesn't drop her phone, bang it on things or make a habit of running over it with the car. This is obviously a manufacturers defect in a lot of them.

Now, I have an iPhone and it works great, service is great; no complaints. But this Samsung Impression lemon replacement plan is ridiculous! We went with the Samsung Impression because she liked the full keyboard and it was highly recommended by the AT&T salesman. (The reason we didn't get her an iPhone was because she said she didn't need it and we couldn't afford paying $30 x 2 per month for the AT&T/iPhone data plan.)

After the rebate, we paid $150.00 for it we paid for the text messaging add-on for her phone. Obviously, we've paid a lot for the Samsung Impression, considering what we got in return (all four times) with the initial money, money that is wasted on text messaging when you can't text, and the frustration and time involved in trying to get this situation fixed.

When we took the third phone back in the last week, they would let us switch phones, but we'd have to pay for it since they didn't believe us when the store applied a rebate to it at the original time of purchase. The salespeople go back and forth with the manager here at the Lubbock store, but the manager won't talk to us at all.

Now, she has her fourth Impression and, overall, this phone has left a bad impression on us, but even more so, AT&T's service. Even though, the salesman tried texting on it and using it, AT&T Wireless in Lubbock just wants to replace the same defective phone with another defective phone.

AT&T, please make this right. Let us switch this phone for something that works. Until we can afford another iPhone plan, a Droid-based phone would be great.

UPDATE

5:10pm on Friday, Jan. 22nd, 2010

I called the Executive Customer Service number listed on one of Consumerist's posts. After hearing a message from the "AT&T Office of the President" voicemail recording, I left my contact info, as well as information on the problem we're having and the level of customer service at the Lubbock AT&T store. We'll see if this goes anywhere.

samsung impression

AT&T Likes Taking Chances on Second, Third, Fourth, Fifth Impressions

UPDATE

5:10pm on Friday, Jan. 22nd, 2010